Refund/Return/Cancellation Policy

Refund, Return & Cancellation Policy

At Wholesale Virgin Cork Bark, we strive to ensure your order arrives in perfect condition. Because our products are natural and often bulky, we adhere to the following guidelines regarding claims and returns.

1. Damaged or Defective Items

We have never had a single shipment damaged in 10 years of shipping but if it ever happens, these are the guidelines the shipping carriers require for processing an insurance claim:

If your order arrives damaged, you must notify us at info@wholesalevirgincorkbark.com within 24 hours of delivery. To file a carrier insurance claim, please do not discard the box or packaging materials, as a shipping representative may need to inspect them.

Required Documentation for Claims:

To process a claim, we require the following 7 photos:

  1. The Damage: The specific damaged item(s).
  2. Inside the Box: The damaged merchandise inside the original box, showing the original cushioning in place.
  3. Packaging Materials: A clear shot of the materials used (bubble wrap, peanuts, etc.).
  4. Shipping Label: A close-up of the label showing the tracking number (typically starting with 1Z).
  5. Box Certificate (BMC): A photo of the round manufacturer’s stamp, usually found on the bottom flap of the box.
  6. Full Box (Angle 1): Showing the top and two sides of the package.
  7. Full Box (Angle 2): Showing the bottom and the remaining sides.

Note: Store credit for hard goods will be issued once the insurance claim is approved.

2. Credits & Insurance Limits

  • Small Quantity Damage: For minor damage where shipping a replacement is not cost-effective, a store credit will be issued.
  • Insurance Coverage: Standard shipping includes coverage up to $100. If your order is high-value, we recommend purchasing additional insurance (please contact us to do so). Insurance only covers loss or damage caused by the carrier, not if the package was stolen from your porch after delivery.

3. Cancellations & Returns

  • Cancellations: Orders cancelled after processing are subject to a 20% restocking fee. If the order has not yet been processed, no fee applies.
  • Returns: We accept returns within 3 days. All returns are subject to a 20% restocking fee plus original and return shipping costs.
  • Shipping Delays: We are not responsible for carrier delays. If an order arrives late due to the shipping company, a return is permitted, but the customer remains responsible for all shipping costs (both ways). Please order well in advance, especially during holiday seasons.

4. California Wholesale Tax & Fees

To receive tax-exempt status, California wholesalers must create an account and receive approval before placing an order.

  • Registered Users: You must be logged into your approved account at the time of purchase.
  • Unregistered/Guest Checkout: If you are not logged in or approved at checkout, taxes and fees will be charged. These can only be refunded as store credit—no cash refunds will be issued for tax errors.